Shipping & Returns Policy
Shipping & Delivery
All orders placed before 11:59 GMT are processed the same business day (excluding weekends and public holidays) upon receipt of your order confirmation email. You will receive a notification once your order has been shipped.
Shipping
We aim to deliver orders worldwide within 5 to 8 business days from our overseas warehouse.
We may notify you if we expect to exceed the estimated delivery date, but we are not liable to you for any loss, liability, costs, damages, or expenses arising from a delayed delivery, to the extent permitted by law.
We may be unable to deliver products to certain addresses. In such cases, we will inform you and ensure that your order is either cancelled and refunded, or delivered to an alternative delivery address confirmed by you.
Risk in the product transfers to you upon delivery to the delivery address, unless delivery is delayed because you failed to fulfil your obligations under these Terms. In that case, risk transfers to you on the date delivery would have occurred had you fulfilled your obligations.
If you are unable to accept delivery or collect your order, we may leave a delivery notice with instructions for re-delivery or collection by the carrier.
How can I check the status of my order?
Once your order has shipped, you will receive an email from us with a tracking number so you can check its status. Please allow 48 to 72 business hours for tracking information to become available.
If you have not received your order within 10 days of receiving your shipping confirmation email, please contact us at Support@evrlym.com with your name and order number, and we will look into it for you.
Refunds, Returns & Exchanges
Your legal right to cancel
Under the UK Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your item, without giving any reason. To exercise this right, please contact us at Support@evrlym.com within this period.
Our extended returns policy
In addition to your legal right above, we accept returns for up to 90 days after delivery, provided the item is unused, in its original condition, and complies with our returns policy. We will refund the full order amount. Please see our full Returns Policy for more information.
If your order arrives damaged, please email us as soon as possible with your order number and a photo showing the condition of the item. We will process your request promptly and do our best to find a satisfactory solution.
If you have any other questions, please don't hesitate to contact us at Support@evrlym.com.