SHIPPING POLICY

Thank you for shopping with EVRLYM.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from EVRLYM.

EVRLYM is operated by ETHEREALUXENEST LLC.

Store Contact

Email: Support@evrlym.com
Business address: 88 La Blvd SE, Albuquerque, New Mexico 87108, United States

Order Processing

Orders are usually processed after payment has been successfully confirmed.

Most orders are prepared for shipment within a reasonable business processing period. Orders placed during weekends, holidays, sales, product launches, or high-volume periods may take longer to process.

Once your order has been processed and dispatched, you may receive a shipping confirmation email with tracking details, if tracking is available for your shipment.

Shipping Destinations

Available shipping destinations are shown at checkout.

If your address cannot be selected or shipping is not available during checkout, this means we may not currently ship to your location.

Shipping Currency

All store prices and shipping charges are displayed in Euro (EUR €), unless otherwise shown at checkout.

Shipping Rates

Shipping rates, if applicable, are calculated and displayed at checkout before you complete your order.

From time to time, EVRLYM may offer free shipping promotions. Any active free shipping offer will be clearly displayed on the website or during checkout.

Estimated Delivery Times

Delivery times vary depending on your location, selected shipping method, carrier service, customs processing, and other external factors.

Any delivery timeframe shown at checkout or in your shipping confirmation is an estimate only and is not guaranteed.

Delays may occur due to:

Carrier delays
Customs or import processing
Incorrect or incomplete addresses
Weather conditions
Public holidays
High order volume
Events outside our control

Order Tracking

If tracking is available, your tracking information will be sent to the email address used at checkout.

Please allow time for the tracking link to update after dispatch. Tracking updates may not appear immediately.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

EVRLYM is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping details, contact us immediately at Support@evrlym.com. We will do our best to help before the order is dispatched, but we cannot guarantee changes once an order has been processed.

Lost, Delayed, or Stolen Packages

Once an order has been handed to the shipping carrier, delivery is managed by the carrier.

If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier first using your tracking details.

You may also contact us at Support@evrlym.com, and we will do our best to assist you.

EVRLYM is not responsible for packages lost or stolen after confirmed delivery.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at Support@evrlym.com.

Please include:

Your order number
Clear photos of the damaged package
Clear photos of the damaged product
A short description of the issue

We will review your case and assist with a suitable resolution.

Customs, Duties, and Taxes

Depending on your delivery location, your order may be subject to import duties, taxes, customs fees, or local charges.

These charges are determined by your local authorities and are the responsibility of the customer unless otherwise stated at checkout.

EVRLYM is not responsible for delays caused by customs or import processing.

Questions

For shipping questions, contact us at:

Support@evrlym.com