Returns & Refunds Policy
Want to exchange or return your purchase? We're here to help. Exchanges and returns are accepted up to 90 days from the date of delivery.
You can exchange or return your items.
Are returns free?
Return shipping is at your own cost, depending on the carrier and the country you are returning your parcel from.
What are the conditions for a return?
Our returns policy guarantees that you can return your order within 90 days of receipt, without needing to provide a reason.
Items must be returned to us unworn and unwashed, in a resellable condition, with all tags still attached.
Shipping costs for orders outside the United Kingdom are non-refundable.
How long does an exchange take?
If you let us know you'd like an exchange when registering your return, we act on it straight away. This means we can usually get your exchange sorted within a few days.
What if the product I want in exchange is no longer available?
Contact our customer service team to discuss your options. We'll let you know the estimated delivery time. If you've already returned the item and it's out of stock, we'll get in touch and work with you to find a solution.
Where can I find my order number to register my return?
Your order number is in the confirmation email you received after placing your order. It's a five-digit code. If you haven't received this email, our customer service team will be happy to help.
What if a product is faulty or damaged?
Unfortunately, products can occasionally be damaged during delivery or manufacturing. We're of course ready to sort this out with you. Send a message to Support@evrlym.com with a photo showing the fault. Our customer service team will work with you as quickly as possible to find a solution.
What if I want to return my order outside the return window?
Please make sure to send your return before the 90-day window expires. In the unlikely event this isn't possible, we're happy to offer an exchange for a replacement item or store credit. Get in touch with our customer service team to discuss your options.
How long does a refund take?
We do our best to process returns as quickly as possible. Once your return has been received at our warehouse, we'll process it within 10 business days. Thanks to the return tracking you receive with your parcel, you can see when it has arrived at our warehouse — the 10 business days begin from that point. Once your refund has been issued, you'll receive a notification. Please note it can take up to 3 business days for the refund to appear in your bank account.