RETURNS & REFUND POLICY

At EVRLYM, we want you to feel confident trying Inner Balance. That is why eligible orders are backed by our 30-day money-back guarantee.

EVRLYM is operated by ETHEREALUXENEST LLC.

Store Contact

Email: Support@evrlym.com
Business address: 88 La Blvd SE, Albuquerque, New Mexico 87108, United States

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered.

If you are not satisfied with your purchase, contact us within 30 days of delivery at Support@evrlym.com with your order number and reason for your request.

Our guarantee applies to your whole order, not just the first jar, unless stated otherwise during a special promotion.

Eligibility

To be eligible for a refund request, you must contact us within 30 days of delivery.

We may ask for:

Your full name
Your order number
The email address used at checkout
Details about your experience
Photos, if your item arrived damaged or incorrect

Return Requirements

Depending on your order and location, we may ask you to return unused or remaining product before a refund is issued.

If a return is required, our support team will provide return instructions.

Please do not send products back without contacting us first. Returns sent without approval may not be accepted.

Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

Original shipping fees, if any, may be non-refundable unless required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at Support@evrlym.com.

Please include:

Your order number
Clear photos of the product
Clear photos of the packaging
A short description of the issue

Once reviewed, we may offer a replacement, refund, or another suitable solution.

Refund Processing

Approved refunds are issued to the original payment method used at checkout.

Please allow time for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank, card provider, or payment service.

Non-Refundable Items

The following may not be eligible for return or refund:

Orders outside the 30-day guarantee period
Products not purchased directly from EVRLYM
Gift cards
Items returned without contacting us first
Orders with missing or incomplete return information
Products damaged due to misuse, improper storage, or customer handling
Shipping fees, unless required by law or approved by our support team

Exchanges

We do not guarantee exchanges. If your item is damaged, defective, or incorrect, contact us at Support@evrlym.com and we will review your case.

How To Start a Return or Refund Request

Email Support@evrlym.com with:

Your full name
Your order number
The email address used at checkout
Reason for your request
Photos, if the item is damaged, defective, or incorrect

Our team will review your request and reply with next steps.